Customer service & support
To provide the best possible service and answer all questions, our customer service department can be reached between 7 am and 5 pm on working days (or 24/7?):
- by telephone:
- by e-mail:
novacom@ebts.eu
Whether by telephone or by e-mail, enquiries are dealt with within 48 hours. Each enquiry is recorded with a unique ticket number used to track all incidents.
In addition, the hotline team can also train the customer, either at Novacom’s office or at the client’s premises.
Installation
A proper installation is the starting point for all telematics contract. For this purpose, Novacom relies on a network of professional installers that are trained and certified.
Installation can be performed using the installer’s premises or on the customer’s site if this is not feasible.
In addition to that, Novacom has one internal technician who can work on very specific installation or can even train the customer’s people if they want to do their own installations.
In all cases, installations are checked and controller at the installation and then checked again one week later.
Repair and maintenance support
We make sure that our Vwise solutions are easily installed (for trailers already off the production line) and properly maintained through our comprehensive European workshop network. These include access to GE FleetCare's certified 200+ workshops in more than 15 countries, 100+ roadside assistance mobile service vans.